V2X Jobs

Overview

The Help Desk Support Specialist provides all GCMC participants and staff with responsive, qualified, and knowledgeable IT Call Center and Help Desk support, in accordance with the DSCA-Marshall Center CIO Service Request Policy Memorandum.

This Position requires for you to be in the Office in Garmisch-Partenkirchen 5 Days a week!

Responsibilities

• Help Desk requests may be received in person, over the telephone, by email, or via the Systems Support Division ticket system. Contractor shall enter telephone request calls, emails, and in-person requests into the ticket system, in accordance with the DSCA Marshall Center Ticket Handling SOP Memorandum.

• Typical Help Desk tasks include the following:

• Managing Active Directory User Accounts and groups.

• Install and troubleshoot all Government-approved IT equipment such as desktops, monitors, printers.

• Physically deploy, relocate and/or replace IT equipment. This may require an individual to lift equipment up to 40 pounds.

• Install and troubleshoot all Government-approved operating systems and COTS software for desktops, laptops, and other mobile devices.

• Demonstrate how to login to the network, save and retrieve files, how to find course materials, and how to effectively use all of the GCMC IT resources available, as required by the Government.

• Provide a first line interface with the participants and be physically present and available to the course participants during all scheduled breaks and a minimum of 1 hour prior to the course start time and 1 hour after the course end time.

• Perform as interface between Participants and SSD for all participant mobile devices, to include inventory control, imaging, issuance, and retrieval of the assets for course participants in coordination with the SSD Asset Manager

• Provide Tier 1 support for GCMC, to include all sections of SSD such as Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.

Qualifications

• Good English language skills (writing and speaking).

• Able to work within Germany (If you’re not a US Citizen or a German Citizen, you must have lived in Germany for 1 year consecutively).

• CompTia Security+ certification.

• Physically able to lift equipment up to 40 pounds.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.